1. The short version
At Maskanh, we are committed to protecting your privacy and ensuring the security of your personal information.
This privacy policy explains how we collect, use, and protect your data when you use our construction and
home improvement services platform. We collect information you provide directly, information we collect
automatically when you use our services, and information from third parties. We use this information to
provide, maintain, and improve our services, process transactions, and communicate with you.
3. Our Legal Basis for Using Your Personal Information
We process your personal information based on the following legal grounds:
- Contract Performance: To provide our construction services platform and fulfill our contractual obligations.
- Legitimate Interests: To improve our services, prevent fraud, and ensure platform security.
- Consent: When you have given us explicit consent to process your information for specific purposes.
- Legal Compliance: To comply with applicable laws and regulations in the construction industry.
4. How Do We Use The Information Collected?
We use your information for the following purposes:
- Service Provision: To connect you with qualified construction professionals and service providers.
- Platform Operation: To maintain, operate, and improve our construction services platform.
- Communication: To send you updates about your projects, service recommendations, and platform notifications.
- Payment Processing: To process payments for services and handle billing inquiries.
- Customer Support: To provide customer service and respond to your inquiries.
- Safety and Security: To ensure platform safety, prevent fraud, and protect against unauthorized access.
- Analytics: To analyze platform usage and improve our services.
- Marketing: To send you relevant construction tips, service updates, and promotional offers (with your consent).
5. How Long Do We Keep Your Information?
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account Information: We retain your account information for as long as your account is active and for a reasonable period thereafter.
- Project Information: We retain project details for the duration of the project and for legal and business purposes.
- Payment Information: We retain payment information as required by law and for accounting purposes.
- Communication Records: We retain customer service communications for quality assurance and legal purposes.
- Marketing Data: We retain marketing preferences until you opt out or request deletion.
7. Cookies
We use cookies and similar technologies to enhance your experience on our platform:
- Essential Cookies: Required for basic platform functionality and security.
- Analytics Cookies: Help us understand how you use our platform to improve our services.
- Preference Cookies: Remember your settings and preferences.
- Marketing Cookies: Used to deliver relevant advertisements and measure their effectiveness.
You can control cookie settings through your browser preferences.
8. Security
We implement appropriate technical and organizational measures to protect your personal information:
- Data Encryption: We use encryption to protect data in transit and at rest.
- Access Controls: We limit access to personal information to authorized personnel only.
- Regular Audits: We conduct regular security audits and assessments.
- Incident Response: We have procedures in place to respond to security incidents.
- Staff Training: We train our staff on data protection and security best practices.
9. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Portability: Request a copy of your data in a portable format.
- Restriction: Request restriction of processing in certain circumstances.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: Withdraw consent for processing based on consent.
To exercise these rights, please contact us using the information provided in the Contact Us section.
10. EU, EEA, and UK Users
If you are located in the European Union, European Economic Area, or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):
- Right to be informed about data processing
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
You also have the right to lodge a complaint with your local data protection authority.
11. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws.
We will notify you of any material changes by posting the updated policy on our platform and updating the
"Last updated" date. We encourage you to review this policy periodically to stay informed about how we
protect your information.